Spam Policy

Duodecad IT Services Luxembourg S.à r.l. (hereinafter referred to as "Duodecad ITS") does not send spam. We never send any kind of promotional messages and/or bulk email messages to our customers. Customers are only contacted on the email address provided during the registration procedure and on the email address provided voluntarily when contacting us.

Note, that receipt emails and/or messages referring to transactions attempted/executed on our websites are NOT considered spam, since they are meant to confirm the status of the transaction for our customers.

Email messages sent by Duodecad ITS are to be considered as business correspondence intended to inform customers of billing and/or business related issues.

To comply with US Federal Law CAN-SPAM Act of 2003, California State Law SB186, furthermore Directives 2000/31/EC and 2002/58/EC of the European Parliament and of the Council, Duodecad ITS has applied a new spam policy.

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What is spam?

Spam is commercial email or unsolicited bulk email, including "junk mail", which has not been requested by the recipient. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing or current business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also considered to be spam.

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Where should I report spam?

If you believe that you have received spam through https://www.dditservices.com or from any of the websites owned by Duodecad ITS, please send a complaint from your email account along with the unsolicited email to help@dditservices.com. Please provide all the necessary information that could help us investigating the issue.

Changes of the Privacy Policy

Any kind of changes of this policy will be indicated at the website at the top of the page, showing the date of the last update.

In case you had any other spam policy related questions, please click here to contact us.

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